Terrific experience my first two days of using Ernie's service! Worker Darren (or Daryl) came right to my small trailer to examine my worn-out hitch & let me look under to see what was wrong. We discussed options and ended up deciding to use a receiver lifter (forget it's proper name) & put an entirely different hitch on. Parts sales clerk/scheduler was knowledgeable, polite, and called me after she looked up some prices later on. Office has AC, too!, and a restroom & well-keot waiting area. Took trailer back in on the designated day and within 24 hours, new hitch welded on & painted & new better tongue jack, all painted. I thought price was reasonable--about $1,020-- for something that required welding. I'm now going to get new electrical plugs for my trailer lights & I'm sure they will do a good job. However, I'm a little less enthusiastic this time around paying $400ish for something I could probably do myself. Nonetheless, 5 stars!
Hi Coral, Thank you for sharing your detailed experience with us! We're delighted to hear that our team provided excellent service by examining your hitch and discussing the best options with you. Our entire team strives to ensure a smooth and informed process for our customers. It's great to know you found our facilities comfortable and appreciated the quality of our work. We understand your concern about the cost of the electrical plugs, and we assure you that we aim to provide fair pricing for all our services. Your trust and 5-star rating mean a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Ernie's!
- Ernie's Inc