3

Initially, we had a positive impression of the business from our conversations with Gracie. The facilities appeared professional, and the drop-off went smoothly. Gracie was attentive, addressing all our questions clearly, and gave us an update later that evening, which we appreciated. Unfortunately, that's where the pleasantries stopped. The next day, my wife received a call from Ernie stating they found something during the inspection, requiring an extra $300 for further investigation. I took the phone for clarification because it didn’t add up. I was then told, "Well it can take up to $300, but it might be less if not needed." Beginning to feel this was quickly turning into a money grab, I decided it was best to let them finish the original service and cut my losses going elsewhere. I instructed him to service the vehicle; I would deal with it later. He couldn't provide a clear cost estimate since he was unsure of the quantity, fair enough. He said it would be $20 per gallon, and I agreed, thinking that would be the end of it. He called back 30 minutes later and said during servicing the mechanic immediately figured out the problem. He then provided an estimate for the repair and stated, "I usually like to replace both, but since you all are so money-conscious, I left it out." My wife and I looked at each other and smirked, because what financially responsible person isn't? We like explanations to allocate where all funds go. When things don't add up we look to do our business elsewhere. Going over the estimate, we noticed some problems, but based on the accusatory and fear-mongering tone of the conversation, we decided not to bother asking. The labor cost seemed wildly inflated, but I tend not to argue the point because who am I to tell a professional what his time is worth and how much effort goes into it? Second, the part was almost double what I found it for, but again, normal when dealing with the service industry. Third, the price of the lubricant was not what we previously discussed; instead of being $20 a gallon, it was now quoted $75 a gallon. I heard and saw all I needed to, so I immediately started looking for other shops. Unfortunately, it was 1700 on a Friday, so most were closed. Luckily, by Monday morning, I had found two shops that quoted far less and were actually bewildered by the quote I received. The only hurdle we had was that without seeing the vehicle, they said the price may fluctuate slightly due to unknowns, and they weren't sure how long it would take until they could get hands-on. My wife and I discussed the pros and cons of our situation, and despite our previous interactions with Ernie, we decided that we needed clarification on the estimate to make an informed decision. We called the business again and spoke with Carrie, which turned out to be a blessing in disguise. She listened to our concerns and explained that she had been out of the office the week before but would seek clarification for us. Carrie later called back to inform us that while the lubricant had been quoted incorrectly on the estimate, the final cost would still be higher than what we had initially been told. The increase in labor costs was due to a lack of accessibility, as well as the need for an inspection to ensure nothing else was wrong. While we were amused that it seemed they found a way to include that $300 inspection anyway it made sense. Just felt slightly sneaky. We felt reassured by Carrie's professionalism and decided to proceed. Later, when my wife called for an update, Ernie answered, and while she was explaining the situation, he rudely interrupted her and had Carrie take the call. I've been lenient with businesses, but that’s two incidents now. Carrie and Gracie are the main reasons I’m willing to give this business any stars. I’m not sure if our experience reflects their usual standard, but we do not care to find out. The mechanics completed the work quickly. So, in a pinch, it’s not a terrible place; we just had a less-than-great experience.

5

They replaced a washer dryer in my motorhome. The woodwork was left without a mark. They really do care!

Thank you Loren for the kind words! We take great pride in ensuring that our customers' motorhomes are treated with the utmost care during any repair or replacement. It's wonderful to hear that the woodwork in your motorhome was left untouched. We appreciate your feedback!

- Ernie's Inc
5

We are winter RVers in the mountains skiing. Our furnace when out, Ernie's got us right in for service. Work included a thorough system evaluation, diagnostics and fast repair. This is what we have come to expect, trust and enjoy about having our RV serviced at Ernie's. They have a solid team from the front office to the service techs. Loyal customer for 15 years.

Thank you, James! We appreciate loyal customers like you and are thrilled to hear about your positive experience. Our team works hard to provide top-notch service to all our customers, and we are glad to have met your expectations. If you ever need anything else, don't hesitate to reach out.

- Ernie's Inc
5

Very professional and very attentive and persistent in identifying and resolving our issue. Highly recommend this business for RV service needs.

Thank you for choosing our service, Tim! We're thrilled to hear that you had a positive experience with us. Our team takes pride in providing attentive and professional service to our customers. We appreciate your recommendation and look forward to serving you again in the future!

- Ernie's Inc
5

Thank you for the 5-star rating, Michael! We appreciate your support and look forward to serving you again.

- Ernie's Inc
5

Our new purchase, a 2006 Roadtrek Sprinter, underwent a thorough inspection and necessary maintenance from the crew at Ernie's. We were well informed throughout the process via phone and detailed proposals / completed work lists. Now we have confidence that our van is in top working order as we learn about her features and prepare for outings. Every staff member was approachable, friendly and knowledgeable. Thank you Ernie's!

Dear Nan and Rod, it was our pleasure to help you with your new Roadtrek Sprinter! We are thrilled to hear that you had a great experience with us and that you feel confident in your van's condition. Our team makes it a priority to provide thorough communication and excellent service. Thank you for choosing Ernie's!

- Ernie's Inc
5

While I found Ernie's to be quite expensive, $5200.00 for a new refrigerator, I was completely satisfied with job they did.

Thank you for your feedback, KC! We're glad to hear that you were satisfied with the job we did, even though you found our prices to be on the higher side. We strive to provide quality service and appreciate your understanding.

- Ernie's Inc
5

From the beginning when I made my call to make an appointment the person I talked to was very helpful. Then when I brought in my fifth wheel and made contact again I felt very welcome. During my 5th wheel time there for repairs I was well updated on it. I was very impressed with all the employees I met. If I need repairs in the future no problem Id go back to Ernies What a great group of people. Thanks.

Thank you for the glowing review, Scott! We are thrilled to hear about your positive experience at Ernie's. It's fantastic to know that you felt well taken care of from start to finish. We pride ourselves on providing excellent customer service, and we're grateful for your kind words. We look forward to serving you again in the future!

- Ernie's Inc
5

From calling to get a quote to picking up the vehicle after installation, every interaction I had with Ernie’s was exceptional. Customer service is obviously something they focus on. Have you ever given a business money and it felt bad? I have… but that wasn’t the case here. Local business, kind/knowledgeable staff… it felt good spending money here and I got exactly what I needed.

Thank you for the wonderful review, Ken! We're glad to hear that every interaction with our team met your expectations. Our focus on customer service is a priority, and we appreciate your support for our local business. We're here whenever you need us, and we look forward to assisting you again in the future!

- Ernie's Inc
5

The team at Ernie’s went above and beyond to solve my issues .

Thank you for your kind words, Kathi! We're thrilled to hear that our team could assist you effectively. Your satisfaction is our priority, and we appreciate your feedback!

- Ernie's Inc
Ernie's Inc is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ernie's Inc (360) 456-6100 if you have any issues in accessing any area of our website.