5

The staff and techs are very effecient and professional. It is always nice to be greated by Amber at the reception desk.

5

I've used Ernie's twice now and couldn't be happier with the service. They are thorough and very communicative about the work needed and to be completed. Staff were professional and friendly. The service was quick and the cost was exactly as estimated. They are a great find and I'll continue to use them to keep us on the road.

5

Very professional and friendly. First class business, The work I had done was done under quote and less time that was estimated.

5

Friendly staff, excellent facilities, quality workmanship.

Hi Ed, We're thrilled to hear that you enjoyed your experience with us! Our team takes pride in providing top-notch service, and it's great to know that our facilities and workmanship met your expectations. It's always rewarding to hear feedback like yours. If there's anything else we can do for you in the future, just let us know. Take care, The Team at Ernie's

- Ernie's Inc
5

Great service and fast turnaround.

5

Everything was good and timely service. The employees were all very friendly and helpful. They have a very organized business that operates efficiently, they answered all of my questions, and made sure that I was informed about the work they performed. I really like that I always learn things here. I really appreciate how they treat their customers.

Hi Nancy P, We're thrilled to hear about your positive experience with us! It's great to know that our team was able to keep everything on track and make sure you were well-informed. We truly enjoy sharing our knowledge with our customers, and it’s awesome to hear that you’ve picked up a thing or two during your visits. We appreciate your kind words and look forward to welcoming you back to Ernie's anytime you're in the area. Best, The Team at Ernie's

- Ernie's Inc
5

friendly staff. did repairs inside of price and time frame quoted.

5

Thanks to Ernie’s staff , They were generous enough to take care of my RV Filter replacement and sanitize Gracie service advisor was very helpful and kind…and sweetest person to deal with …

Hi there! We're really glad to hear that you had such a positive experience with us. Gracie and the rest of the team are always here to help, and it’s great to know that you found the service helpful and accommodating. If you ever need anything else for your RV, don’t hesitate to stop by. Safe travels!

- Ernie's Inc
5

Thank you for your service on my RV. I am very satisfied with everything. Your office personnel were great also. thank you again.

3

Initially, we had a positive impression of the business from our conversations with Gracie. The facilities appeared professional, and the drop-off went smoothly. Gracie was attentive, addressing all our questions clearly, and gave us an update later that evening, which we appreciated. Unfortunately, that's where the pleasantries stopped. The next day, my wife received a call from Ernie stating they found something during the inspection, requiring an extra $300 for further investigation. I took the phone for clarification because it didn’t add up. I was then told, "Well it can take up to $300, but it might be less if not needed." Beginning to feel this was quickly turning into a money grab, I decided it was best to let them finish the original service and cut my losses going elsewhere. I instructed him to service the vehicle; I would deal with it later. He couldn't provide a clear cost estimate since he was unsure of the quantity, fair enough. He said it would be $20 per gallon, and I agreed, thinking that would be the end of it. He called back 30 minutes later and said during servicing the mechanic immediately figured out the problem. He then provided an estimate for the repair and stated, "I usually like to replace both, but since you all are so money-conscious, I left it out." My wife and I looked at each other and smirked, because what financially responsible person isn't? We like explanations to allocate where all funds go. When things don't add up we look to do our business elsewhere. Going over the estimate, we noticed some problems, but based on the accusatory and fear-mongering tone of the conversation, we decided not to bother asking. The labor cost seemed wildly inflated, but I tend not to argue the point because who am I to tell a professional what his time is worth and how much effort goes into it? Second, the part was almost double what I found it for, but again, normal when dealing with the service industry. Third, the price of the lubricant was not what we previously discussed; instead of being $20 a gallon, it was now quoted $75 a gallon. I heard and saw all I needed to, so I immediately started looking for other shops. Unfortunately, it was 1700 on a Friday, so most were closed. Luckily, by Monday morning, I had found two shops that quoted far less and were actually bewildered by the quote I received. The only hurdle we had was that without seeing the vehicle, they said the price may fluctuate slightly due to unknowns, and they weren't sure how long it would take until they could get hands-on. My wife and I discussed the pros and cons of our situation, and despite our previous interactions with Ernie, we decided that we needed clarification on the estimate to make an informed decision. We called the business again and spoke with Carrie, which turned out to be a blessing in disguise. She listened to our concerns and explained that she had been out of the office the week before but would seek clarification for us. Carrie later called back to inform us that while the lubricant had been quoted incorrectly on the estimate, the final cost would still be higher than what we had initially been told. The increase in labor costs was due to a lack of accessibility, as well as the need for an inspection to ensure nothing else was wrong. While we were amused that it seemed they found a way to include that $300 inspection anyway it made sense. Just felt slightly sneaky. We felt reassured by Carrie's professionalism and decided to proceed. Later, when my wife called for an update, Ernie answered, and while she was explaining the situation, he rudely interrupted her and had Carrie take the call. I've been lenient with businesses, but that’s two incidents now. Carrie and Gracie are the main reasons I’m willing to give this business any stars. I’m not sure if our experience reflects their usual standard, but we do not care to find out. The mechanics completed the work quickly. So, in a pinch, it’s not a terrible place; we just had a less-than-great experience.

Ernie's Inc is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ernie's Inc (360) 456-6100 if you have any issues in accessing any area of our website.