LIARS. Dishonest. Not a man of his word. Take a minute to read this and save yourself a lot of time and headache in the future by avoiding this place. In a world where a mans word means nothing, Ernie makes sure that stays true. We brought our old c-class in for a few services that they recommended, totalling about $7k, including resealing the roof. They seemed so nice and helpful at first, understanding that we were just passing thru on a road trip to the east coast and finances were running low. Ernie's daughter Kerri showed us what was needed and why and helped us prioritize what little funds we had left. Everything seemed to be fine until we left the state and got our first rain. We woke up soaked! I brought the RV to a local repair shop to have them look at the roof and they were blown away at how poor of a job Ernie's did. Not only did they not do the job they said they did by not sealing half the roof, but they removed some of the original seal instead of coating over it. Crazy! We paid them 1100$ to ruin our RV. Now it needs a whole new roof because of them. I spent a long time on the phone with Ernie and Kerri and they eventually admitted that they should not have attempted the reseal as they clearly aren't capable of doing it correctly, and offered a refund for the 1100$ that they ripped us off. Well they lied. I have yet to receive the check and it's been well over a month. I've called a few times since and they both tried to tell me it was on the way. LIARS. Do NOT give this shady family a cent! They appear to be kind and knowledgeable but they are just another selfish greedy person. We ended up having to sell the RV for much less than what we paid them in repairs due to them destroying my roof!! And the worst part is, they knew our financial situation and still robbed us blind. I'm still paying off the repairs on my credit card and don't even have the RV anymore thanks to these awful people
Dear Joe, I'm so sorry that you woke up soaked after the first rain. I can imagine how uncomfortable that must have been, and also frustrating because you were low on funds and spent the money you had on hand to prevent that exact situation. I remember the day you came in. I was excited to meet two young RVers who were just getting started with this kind of travel, and I loved the idea of your cross country trip. I spent a couple of hours with you, showing you different things you needed to know about your rig. We did a free inspection to make sure it would get you all the way to Florida. When you explained your financial situation, we agreed to only recommend what we thought was absolutely necessary to get you there. We saw that there were areas of your roof that didn't have any sealant and we knew you were headed through wet climates. We recommended that we seal only those unsealed areas so you wouldn't end up in this situation. Normally, we would do a water leak test and either recommend a full seal or a new roof (which would cost at least $10k). Because you mentioned that you'd likely sell the RV once you reached Florida and you were already low on funds, we did the best we could for your situation. I thought the hours we've spent with you would have gone further to show you that we have the best intentions–showing you around your RV and talking with you about how to take care of you after the rain. We know that we take a risk every time we do "just enough," even when we're doing it because we really want to help. Again, I'm very sorry it didn't work out. We have sent the refund via check to your sister's house in Florida twice, and twice it was "returned to sender" by the post office. If you'd like us to send the check again, I'm happy to, but I think an electronic deposit might be a better solution. Please call me at your earliest convenience so we can find the best way to deliver your refund. Sincerely, Kerri Summerlin (360) 456-6100
- Ernie's Inc