True professionals is all I can say. I had some pretty major damage to one side of my 21-foot travel trailer. Ernie's handled the upfront estimating and coordination with my insurance company expeditiously. Everything was quickly approved so we moved forward with ordering parts from the manufacturer to get the repairs done. Then everything stopped. The manufacturer was far less responsive. Nothing happened for quite awhile, then when some of the parts they sent, were wrong. Reorder time! After months of dealing with delays in obtaining parts, they finally arrived some 20 months later. All the while the folks at Ernie's, especially Keri, dealt with this adversity with utter professionalism. Once the parts were all accounted for, the trailer was returned in less than 10 days, in time for our last trip of the year. Great work!
Thank you, Bob, for this outstanding review! We are thrilled that you had a positive experience with us. We understand that dealing with delays can be frustrating, but we are glad that our team, especially Keri, provided you with professional service throughout the entire process. We pride ourselves on delivering high-quality work, even in challenging situations. We appreciate your trust and hope to serve you again in the future!
- Ernie's Inc