Gracie provided exceptional customer service oriented when checking me in for some repair work. She was careful to take plenty of photos of my new RV, as this was some repair one of the employees caused to my unit. I needed it to look brand new and she assured me it would. When I picked it up, I was very pleasantly surprised as it did. Ernie even offered to bring the unit to my home as I didn't have a ride over to pick it up. Now this is service! Kerrie explained what products to wash my unit with for the next 6 months, so the repair would not be damaged which I appreciated. Before this appointment, I needed a "now" oil change as I was getting ready to go on a camping trip and my "need change required" message came on. They worked me in, fortunately having all the right products/filters, etc. on hand. I could not be happier right now. Thank you so much.
Rhodetta, We are so glad to hear that Gracie, Ernie, and Kerrie provided exceptional customer service during your recent RV repair and oil change. It's great to know that they went above and beyond to ensure that your RV was repaired to your satisfaction and that you received helpful advice for maintaining it. We appreciate your feedback (and the five-star) and hope to serve you again in the future. We hope you had a great time on your camping trip!
- Ernie's Inc