5

I was told that getting my new 5th wheel hitch installed could take a little while so they offered to drive me up to Buffalo wild wings so I could get a bite to eat while I waited. So I show up and in less then 10 minutes my hitch was installed, they walked me through it's functions and I was out the door. I was very pleased. I would recommend ernie's to anyone who appreciates fantastic customer service which is becoming harder to find these days.

Hi, Austin! It was a pleasure having you in, and thank you so much for your five-star review! We want our customers to feel confident in our service and comfortable in our care; glad everything worked out so well! See you next time!

- Ernie's Inc
4

Hi, Barby! Thank you for visiting Ernie's, and don't hesitate to let us know how we can help in the future; we are here for you! See you next time!

- Ernie's Inc
5

Had my canopy replaced and the quality is excellent.

Glad to hear it, Cara! Thanks for trusting us with your canopy!

- Ernie's Inc
5

Fast, friendly and thorough! Parking lot is easy to get in to with bigger rigs and no main traffic which was nice too.

Thank you so much for the five-star rating and the kind words regarding our shop! Looking forward to next time!

- Ernie's Inc
5

Awesome customer service and installation, even in the face of changing scope.

Kevin, awesome review; thank you so much! We are here to provide what you need; changing scope isn't a problem, and we will always work with our customers to deliver you the results you deserve! Have a great day and happy St. Patrick's Day!

- Ernie's Inc
5

We're now on our third RV and have had Ernie work on the first two. From major repairs to safety bulletin work, Ernies has consistently provided us with good service and quality work. The job gets done on budget, on schedule, and is done correctly the first time. His crew has been very helpful with warranty work coordination, product information and availability, and making what can be a difficult experience much more pleasant. Within the RV community we've heard so many horror stories about RV repair facilities. That has not been our experience when dealing with Ernies. We have recommended Ernies to our friends and family when the need for professional RV service arises. Thanks for the good job Ernie and crew, its appreciated.

Michael, thank you so much for taking the time to share this awesome story with our community! We really appreciate your time and the five-star rating you left us! At Ernie's, it is so important to us that we help our customers with whatever they need help with. That extends to navigating complicated warranty problems, product sourcing, and scheduling concerns. We know how stressful RV repair can be, and we work hard to mitigate that stress in every way we can. It's all worth it in the end when our amazing customers trust us enough to recommend our services to their friends and family; thank you so much! We look forward to many more years of service together, Michael! Have a great day!

- Ernie's Inc
5

Timely, respectful, and very great at the work.

Wow, thank you for the kind words, Angie! We want our community to feel safe and confident in the care we offer. See you next time!

- Ernie's Inc
2

Quoted over $12k on a vehicle that blue books for about half of this. They could have just told me they don’t want to work on it.

Thanks for the feedback, S S. Unfortunately, we do not recognize your name, but this is a great opportunity to address your concern. On older vehicles it is hard to justify costs of repairs vs the blue book value of the trailer or motorhome. We do try to have a conversation with customers about what the value of the unit is to them. Do they love the floor plan and model?, is it sentimental to them?, or is it something that is just getting them by? Recently we have had customers come in with new-to-them RVs that had major issues that we found (such as damaged siding or a leaky roof). Certain repairs cost that much just because of what all goes into the repair. We try to give a fair estimate for the scope of work we find, and have conversations with the customers about major repairs and what they can expect. We hope this helps explain why the repair quotes are higher than expected.

- Ernie's Inc
5

Ernie's fixed my horse trailer that needed my tack room hinges replaced, they are doing the lights that don't work and taking care of the wheel bearings. I could not be happier. Thanks Ernies!

Hey Laurie... thank you for the five stars! We hope you'll be back the next time you need maintenance!

- Ernie's Inc
5

Ernie's did a great job. I had them install an Invisi Brake and they did an excellent job.

Great choice on the install, Rosie! We hope the Invisi Brake helps you out and let us know if you need anything in the future!

- Ernie's Inc
Ernie's Inc is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ernie's Inc (360) 456-6100 if you have any issues in accessing any area of our website.