Ernie's is a top notch, class A organization. I had some warranty work completed a few months back. After bringing our MH back home, I experienced an issue with a slide not retracting, same as before. Ernie and a tech came out and got the slide back in and took the MH back to the shop. After a week of trying to reproduce the problem, Ernie called and apologized that they couldn't fix it because it was working fine. I picked up the MH and thanked them for all their efforts. It's a mystery at this point, but Ernie's put a valiant effort in trying to resolve the issue. Thank you, Ernie, for all the effort you and your tech put into the slide. Mike H.