My husband and I picked our new RV right at the end of May. While on the road, he decided very quickly that towing a flat bed trailer with our truck and bike on it behind the RV was not working for him. We contacted a few RV shops to see about installing a Hydralift for the bike and a towing bar for the truck. Every place was booked for weeks! (we didn't have weeks) I called Earnie, told him what we needed, time frame we had and he got us in and back on the road according to our schedule. We coordinated drop and pick up time and everything he said he would do, was all done. He took the time to explain how the system worked. A couple days later we had to call him back and was always very pleasant and helpful. We give Earnie 5 starts for customer service, equipment knowledge, timeliness, cost, quality of work. Very happy with our set up. We most definitely recommend his shop.